Graham's was great to work with! I came in for a free brake inspection as a previous mechanic indicated they needed work but I didn't feel they were telling me the truth so I wanted a second opinion. Graham's performed the inspection, explained to me the state my brakes were in (including that they are safe at this but will need replacing in the future) and then provided me with estimates for a few options to consider. They are honest, explain things in terms a non-mechanic can understand and discuss all of your options. I wasn't pressured, like the previous mechanic did, to fix something that didn't need it. They even offered to show me exactly what was going on with my vehicle if I wanted. I also brought some additional concerns and they were happy to discuss those as well. I even provided feedback on their website and they were very receptive to learning about my experience and if there was something they could improve. I can tell that customer service is very important to them and I look forward to having them work on my truck in the future.