Used coupon to get introductory price on oil change/tire rotation. Got great price but after rotating tires they did not adjust the tire pressures. Supposed to be higher in the front than in the back, but it was just the opposite indicating they had not checked. And according to my gauge all the pressures were low. They also slightly overfilled the oil. And in checking my receipt I discovered they used synthetic oil after I specifically asked for conventional oil. All pretty easy things to get right but they got them wrong!
Dear Dan, whether your input is positive or negative, we always appreciate your feedback so we can continue to improve and strive to give every client a 5 star service. When you are in the area please stop in so we can properly adjust your tire pressure for you. Also I do want to assure you that we did properly follow your request and added the lowest cost oil we offer during your oil change. Our in house conventional oil is actually a synthetic blend which is a hybrid formulation of conventional oil and synthetic oil. This way we can make sure we are using a quality oil and can meet vehicle manufacture and epa standards of today's vehicles as well as help protect the environment. Once again thank you for your review if you need anything at all please call me Nathan at my direct number 1-608-697-0378.
- Grahams Auto & Truck Clinic - Poynette